What shipping options are available?

Once your order is finished, we’ll ship it out right away via the shipping method chosen during checkout. For domestic orders: USPS First Class: 3-5 business days USPS Priority: 1-3 business days We…

How can I upkeep my case/wallet/bracelet?

We add a sealant to each piece we make to keep water and moisture out. This means you don't have to worry about the upkeep too much. If you want to shine it up a bit, any refreshing or wood oil shoul…

Can I use your case while charging my phone wirelessly?

Yep! All of our cases are compatible with wireless charging, so no need to remove it! Our cases measure 2-3mm at the thickest, and you tend to run into issues with wireless charging when the case is…

How can I tighten and loosen my bracelet?

We could try to explain it to you verbally, but we’ve found that visuals tend to work best… so here’s a video from our very own Alex showing you how to tighten + loosen it all by yourself, because yo…

Are your phone cases protective?

Our Traveler cases (our most popular!) are designed to be slim and unobtrusive. They provide a good level of protection without sacrificing style or adding weight. While many customers find that they…

Do you accept custom orders for cases or other projects?

Due to our internal capabilities, we are not able to accept custom orders. This includes making cases for device types not listed on our website, custom products and projects. All of our products we…

What phones do you make cases for?

We make cases for recent Apple iPhone and Samsung Galaxy phones. See a list of all of the current device types we make cases for at: carved.com/collections/phone-cases We wish we could make cases for…

Is your wood ethically sourced?

We specifically use wood burls for our products. The most common types of burls we use are maple and buckeye burls. Burls are the gnarly growths and deformities on trees. You may hear them described…

What are your phone cases made of?

Our Traveler Phone Cases are made out of a few different materials including thermoplastic polyurethane (TPU), polycarbonate, wood burl and epoxy resin. The TPU gives it protection from impacts and d…

I want a design that I saw in a picture but I can’t find it on your site!

All of our items are one of a kind, and they’re made to order. For our Wood+Resin items, we hand-cut slices from a brick of wood+resin and then we scan each slice into our system, which allows you to…

What’s your return policy?

We do our best to ensure that each item is high-quality and a product that we can stand behind, but we understand that sometimes it doesn't work out. If your product arrives defective or we sent you…

Do you have a guarantee on your products? What is it?

We proudly offer a 1 Year Manufacturer Guarantee on all of our products. Our products are manufactured and tested to the highest quality standards, and our guarantee covers defects in material or wor…

What happens if my package is lost?

If your package hasn’t arrived within the estimated time-frame, we suggest trying the following: - Check your tracking information and see if it has been delivered - Check with neighbors to see if yo…

I need to edit my order before it ships

Yikes! Isn’t that the worst when you think everything is just right... and then it isn’t? In most situations, orders go right to our production team to start on and cannot be edited. But, reach out t…

How can I track my order?

We’ll send an email to you with tracking information as soon as your package leaves our shop. If you didn't receive a shipping confirmation email, please check your spam/junk folder. If you still don…