What’s your return policy?

Updated 1 week ago by Carved

We do our best to ensure that each item is high-quality and a product that we can stand behind, but we understand that sometimes it doesn’t work out. If your product arrives defective, we sent you the wrong item, or it's just not what you expected - no problem! Let us know within 30 days of the delivery date and we will gladly provide a full store credit or refund.

To get a return claim started, please send us the following information here:

- Order number
- Date of order
- Reason for your return

Due to COVID-19, returns will be opened by our team 3 days after receipt back to our shop, and refunds will be processed up to 7 business days after opening. This is for the safety of our employees. We appreciate your understanding!

If your item arrived damaged and you purchased Route shipping insurance, please place a claim here


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