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Order Information

Where is my order?

How do I cancel my order?

I need to edit my order before it ships

I found a different slice design I like better. Can I switch it?

Shipping & Delivery

When will my order ship?

What shipping options are available?

How can I track my order?

What happens if my package is lost?

Returns & Exchanges

What’s your return policy?

What's your exchange policy?

Warranty

Do you have a warranty on your products? What is it?

Product Information

What device types do you make cases for?

I want a design that I saw in a picture but I can’t find it on your site!

Are your cases protective?

How can I tighten and loosen my bracelet?

Are your bracelets waterproof?

What are your cases made of? Are they recyclable?

Is your wood ethically sourced?

Do you accept custom orders for cases or other projects?

How can I upkeep my case?

Contact Us

How can I contact you wonderful people?

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Order Information

4 articles

​Where is my order?

Once your order ships, you'll receive a shipping confirmation email which includes a link to track your Carved order. If you can't find it, just enter your details here to check your order. Please ke…

Updated 1 week ago by Carved

How do I cancel my order?

We process orders as quickly as possible and in most cases, we are unable to cancel or change an order. But we have options for you, so please send us an email at help@carved.com as soon as possible…

Updated 1 week ago by Carved

I need to edit my order before it ships

Yikes! Isn’t that the worst when you think everything is just right... and then it isn’t? In most situations, orders go right to our production team to start on and cannot be edited. But, reach out t…

Updated 3 hours ago by Carved

I found a different slice design I like better. Can I switch it?

With so many 1 of one slices to choose from, it's hard to pick just one! Once you place an order, our production team gets started on it right away and usually, changes aren't able to be made. If you…

Updated 3 hours ago by Carved

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