What happens if my package is lost?

Updated 1 month ago by Carved

If your package hasn’t arrived within the estimated time-frame, we suggest trying the following:

- Check your tracking information and see if it has been delivered
- Check with neighbors to see if your package was accidentally delivered to them (oops!)
- Contact your local post office to see if they have any information on the package

If your package is still lost and you purchased Route shipping insurance during checkout, fill out a claim so that you can receive a replacement free of charge here

If your package is still lost and you did not purchase Route shipping insurance, please contact us with your order information and details so we can find a solution for you here


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