Carved
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Order Information

Where is my order?

How do I cancel my order?

I need to edit my order before it ships

I found a different slice design I like better. Can I switch it?

Shipping & Delivery

When will my order ship?

How long does shipping take?

How much does shipping cost?

How can I track my order?

What happens if my package is lost?

Returns & Exchanges

What’s your return policy?

What's your exchange policy?

Warranty

Do you have a warranty on your products? What is it?

Product Information

What device types do you make cases for?

I want a design that I saw in a picture but I can’t find it on your site!

Are your cases protective?

How can I tighten and loosen this bracelet?

Are your bracelets waterproof?

What are your cases made of? Are they recyclable?

Is your wood ethically sourced?

Do PopSockets work with your cases?

Do you accept custom orders for cases or other projects?

How will my case wear over time?

Can I use your case while charging my phone wirelessly?

Contact Us

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All Categories ​>​ ​Shipping & Delivery

Shipping & Delivery

5 articles

​When will my order ship?

All of our items are made to order and the production times (the time it takes us to make the item) can be found on each product page. A majority of our items are made within 1-3 business days, but d…

Updated 6 months ago by Carved

How long does shipping take?

Once your order is finished, we’ll ship it out right away via the shipping method chosen during checkout. For domestic orders: USPS First Class: 3-5 business days USPS Priority: 1-3 business days For…

Updated 6 months ago by Carved

How much does shipping cost?

We offer free USPS First Class Shipping on all orders within the U.S. We also offer DHL Standard shipping for $5.99 USD for international customers. There are expedited shipping options to choose fro…

Updated 6 months ago by Carved

How can I track my order?

We’ll send an email to you with tracking information as soon as your package leaves our shop. If you lose the tracking information, you can head over to this page to retrieve it: https://www.carved.c…

Updated 7 months ago by Carved

What happens if my package is lost?

If your package hasn’t arrived within the estimated time-frame, we suggest trying the following: - Check your tracking information and see if it has been delivered - Check with neighbors to see if yo…

Updated 6 months ago by Carved

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