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Order Information

Where is my order?

How do I cancel my order?

I need to edit my order before it ships

I found a different slice design I like better. Can I switch it?

Shipping & Delivery

When will my order ship?

What shipping options are available?

How can I track my order?

What happens if my package is lost?

Returns & Exchanges

What’s your return policy?

What's your exchange policy?

Guarantee

Do you have a guarantee on your products? What is it?

Product Information

Phone Cases

What phones do you make cases for?

Are your phone cases protective?

What are your phone cases made of?

I want a design that I saw in a picture but I can’t find it on your site!

How can I tighten and loosen my bracelet?

Are your bracelets waterproof?

Is your wood ethically sourced?

Do you accept custom orders for cases or other projects?

How can I upkeep my case/wallet/bracelet?

Can I use your case while charging my phone wirelessly?

Contact Us

How can I contact you wonderful people?

All Categories ​>​ ​Shipping & Delivery

Shipping & Delivery

4 articles

​When will my order ship?

All of our items are made to order and the production times (the time it takes us to make the item) can be found on each product page. A majority of our items are made within 1-4 business days, but d…

Updated 4 years ago by Carved

What shipping options are available?

Once your order is finished, we’ll ship it out right away via the shipping method chosen during checkout. For domestic orders: USPS First Class: 3-5 business days USPS Priority: 1-3 business days We…

Updated 7 months ago by Carved

How can I track my order?

We’ll send an email to you with tracking information as soon as your package leaves our shop. If you didn't receive a shipping confirmation email, please check your spam/junk folder. If you still don…

Updated 4 years ago by Carved

What happens if my package is lost?

If your package hasn’t arrived within the estimated time-frame, we suggest trying the following: - Check your tracking information and see if it has been delivered - Check with neighbors to see if yo…

Updated 4 years ago by Carved

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