What's your exchange policy?

Updated 1 month ago by Carved

If your order didn't arrive as expected or you’d like to exchange it for a different product - don’t worry, we won’t take it personally! Just let us know within 30 days of the delivery date and we will gladly provide a full store credit to select another item.

To get an exchange claim started, please send us the following information here:

- Order number
- Date of order
- Reason for your exchange

If your item arrived damaged and you purchased Route shipping insurance, please place a claim here

In some cases, the original item will need to be returned to us in original condition and we unfortunately aren't able to cover the return shipping.

How did we do?