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Order Information

Where is my order?

How do I cancel my order?

I need to edit my order before it ships

I found a different slice design I like better. Can I switch it?

Shipping & Delivery

When will my order ship?

What shipping options are available?

How can I track my order?

What happens if my package is lost?

Returns & Exchanges

What’s your return policy?

What's your exchange policy?

Warranty

Do you have a warranty on your products? What is it?

Product Information

Phone Cases

What phones do you make cases for?

Are your phone cases protective?

What are your phone cases made of?

I want a design that I saw in a picture but I can’t find it on your site!

How can I tighten and loosen my bracelet?

Are your bracelets waterproof?

Is your wood ethically sourced?

Do you accept custom orders for cases or other projects?

How can I upkeep my case/wallet/bracelet?

Contact Us

How can I contact you wonderful people?

All Categories ​>​ ​Returns & Exchanges

Returns & Exchanges

2 articles

What’s your return policy?

We do our best to ensure that each item is high-quality and a product that we can stand behind, but we understand that sometimes it doesn’t work out. If your product arrives defective, we sent you th…

Updated 10 months ago by Carved

What's your exchange policy?

If your order didn't arrive as expected or you’d like to exchange it for a different product - don’t worry, we won’t take it personally! Just let us know within 30 days of the delivery date and we wi…

Updated 2 years ago by Carved

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