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Order Information

Where is my order?

How do I cancel my order?

I need to edit my order before it ships

I found a different slice design I like better. Can I switch it?

Shipping & Delivery

When will my order ship?

What shipping options are available?

How can I track my order?

What happens if my package is lost?

Returns & Exchanges

What’s your return policy?

What's your exchange policy?

Guarantee

Do you have a guarantee on your products? What is it?

Product Information

Phone Cases

What phones do you make cases for?

Are your phone cases protective?

What are your phone cases made of?

I want a design that I saw in a picture but I can’t find it on your site!

How can I tighten and loosen my bracelet?

Are your bracelets waterproof?

Is your wood ethically sourced?

Do you accept custom orders for cases or other projects?

How can I upkeep my case/wallet/bracelet?

Can I use your case while charging my phone wirelessly?

Contact Us

How can I contact you wonderful people?

All Categories ​>​ ​Returns & Exchanges

Returns & Exchanges

2 articles

What’s your return policy?

We do our best to ensure that each item is high-quality and a product that we can stand behind, but we understand that sometimes it doesn't work out. If your product arrives defective or we sent you…

Updated 2 years ago by Carved

What's your exchange policy?

If your order didn't arrive as expected or you'd like to exchange it for a different product - don't worry, we won't take it personally! Just let us know within 30 days of the delivery date and we wi…

Updated 2 years ago by Carved

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